START WITH LEVEL, INC. (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. This Privacy Policy describes the practices of the Company regarding any and all information collected directly from users of our Site or our Services and provided to us by third parties when we perform services on behalf of their customers. The Privacy Policy describes what information is collected, how that information is used, and under what circumstances that information may be disclosed to others. Please read this Privacy Policy carefully to understand the Company’s policies and practices regarding your information as well as your privacy rights with respect to such information.
For purposes of this Agreement, "Site" refers to the Company's website, which can be accessed at www.startwithlevel.com
"Service" refers to the Company's services accessed via the Site.
The terms "we," "us," and "our" refer to the Company, together with its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, and agents.
"You" refers to you, as a user of our Site or our Service.
By accessing our Site or our Service, you accept our Privacy Policy and accept its terms and conditions. If you do not agree with our Privacy Policy, you should not access or use our Site or our Service.
I. INFORMATION WE COLLECT
We collect "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, phone number, name, information on your vehicle, and insurance information as it pertains to your accident which you submit to us through the registration process at the Site.
1. Information Collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do need to submit further Personal Information which may include information on your vehicle and insurance information as it pertains to your accident. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a cookie to a user's browser enables us to collect Non-Personal information about that user and keep a record of the user's preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:
- Cookies generated by the startwithlevel.com Website, or by advertising partners of the Company
- Login tokens or other data required to validate a login or Account creation request
- Data logs that indicate usage stats, browsing stats, or other such statistical information
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser(.
2. Information you Provide Us by Registering for an Account
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can
create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
3. Information we Receive from Third Parties
In some cases, we receive information about individuals from third parties, including entities that engage us to perform services on behalf of their customers such as clients, business partners and lenders.
This information may include your contact information, account-related information, vehicle, insurance, or claim-related information and other information necessary to perform the requested services. When we receive information in this capacity, we process it solely for the purposes authorized by the third party and consistent with applicable agreements and laws.
4. Children's Privacy
The Site and the Service are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at hello@startwithlevel.com.
II. HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors and service providers who are performing services on our behalf, such as damage appraisals, professional services, and the servers for our email communications who are provided access to users email addresses for purposes of sending emails from us. These parties use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
When we act as a vendor or service provider, we may share Personal Information with the business client or partner that engaged us, consistent with applicable agreements and instructions as well as to other third parties such as insurance companies as part of your appraisal process. We may also share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
- HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
- YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us by emailing us. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
LINKS TO OTHER WEBSITESAs part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
- CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
- CONTACT US
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to hello@startwithlevel.com
Last Updated: This Privacy Policy was last updated December, 2025.